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Hello,

I have order new sim card for my phone number ,

it got in my box a few days ago and i try to activate and exchange phone number with the new sim card serial number starting with A56* and not working.



My phone number is : 0664xxxxxxx

Regards.



EDIT by Rasputin56: Handynummer unkenntlich aus Datenschutzgründen!.
Do not post your phone number. Every one in the Internet can See ist
@k.klyde Please never post your phone number or other personal information in public. Please contact A1 directly. Your SIM card may not be activated yet. For your own safety, I have reported your contribution.



https://www.a1.net/kontakt
Hello

Sorry i didnt think about privacy not to show my phone number.

I try on chat but nobody answered me.

Do you have any ideea if any operat could help my problem ? Or i just need to call customer service and solve the problem ?

Regards
Hi @k.klyde,

hotline would be probably the fastest way to solve the problem (Mo-Fr), or try facebook messenger, which is available on weekends.

Have you tried to activate the SIM in "Mein A1" section of the A1 website? (Meine SIM-Karten>SIM-Karte tauschen>SIM aktivieren)

do you get an error message?

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