Hello,
I recently reviewed my May bill and discovered something very confusing and disappointing. I'm hoping someone can help me or has perhaps had a similar experience.
In the first week of May, I traveled to Switzerland. I have a roaming package with A1, which normally works within the EU, but I didn't realize until I arrived that Switzerland isn't part of the EU roaming plan. Therefore, I couldn't use my mobile internet there.
I saw on the A1 website that I could activate a separate roaming data package for Switzerland, but the costs were quite high. Since I was only staying there for one night, I deliberately decided not to. According to the website, activation would have happened automatically when I logged in. So I deliberately didn't do that.
However, my bill now shows that I used 2MB of roaming data in Switzerland. This is really frustrating because I actually couldn't use any internet there at all and was very careful not to activate anything. I don't understand how data usage was still recorded and billed.
I would like to know:
- How is it possible that 2MB of roaming data was registered even though I did not activate the package?
- Is there any way to request a refund or at least get a detailed explanation?
I would greatly appreciate a response from the A1 team or someone in the community who has had similar experiences. Thank you in advance.
