Hi Alejandro,welcome to the A1 Forum Community!There is no need to activate a roaming feature in order to use your phone outside Austria. That’s because roaming is already activated right from the start. You will find all information on roaming here > http://www.a1.net/apps/privat/roaming/voice/bfreeworld?cid=40172 . Did you already search for other network carriers on your mobile phone? Just switch the network search mode from automatic to manual! Best regards,Christianedit: Please consider, that roaming is not possible with B.FREE BREITBAND!

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Hey there Christian! Thanks for writing.So you basically say that in order for me to be able to use the phone, i have to switch from carrier manually. I´ve done that and not much happened. I still get the ´no signal´ message.But then you tell me that roaming is not possible with B.FREE BREITBAND.How do i know if i´ve got B.FREE BREITBAND??Thanks VERY much for your help.

Hi Alejandro,welcome to the A1 Forum Community!There is no need to activate a roaming feature in order to use your phone outside Austria. That’s because roaming is already activated right from the start. You will find all information on roaming here > http://www.a1.net/apps/privat/roaming/voice/bfreeworld?cid=40172 . Did you already search for other network carriers on your mobile phone? Just switch the network search mode from automatic to manual! Best regards,Christianedit: Please consider, that roaming is not possible with B.FREE BREITBAND!

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Bfree Breitband is the A1 prepaid data system. Like the BFREE prepaid phone card where you top up money, "Breitband" is used for mobile internet surfing. So it's actually the question which "Starter Package" you bought. BTW: If you call 0800 664 664 (if you're still abroad and it won't work replace the 0800 with 0043664^^) and press button 4 you'll be put through to an English speaking agent. 🙂

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I got the B.FREE Welcome Package.Roaming should work right?Should i always chose Vodafone as alternative carrier?Thanks again, you´ve been the ONLY person to help me since i got my phone.

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Oh fuck i got the b.free welcome breitband package!The lady who sold it to me said that i could use it in other countries!Worst thing is before leaving austria i loaded it with 40 euro.Wow, useless right?I will call the helpline, thanks man.

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You're welcome. Yeah, give them a call. Maybe there's a way that they can activate the roaming.

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I called this number and theres no way i´m getting someone to talk in english.I´ve pressed 4 and nothing.Actually i´ve pressed 1,2,3,4 and nothing.Kinda frustrating.Any other number? Excuse me being so demanding, but i´d like try to solve this little problem.

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Hi Alejandro,I am sorry if there should have been misunderstandings in a personal conversation during the purchase of your B.FREE BREITBAND package. Please consider that we can’t check the contents of conversations. B.FREE BREITBAND is designed for use inside Austria. It can’t be used abroad. Your B.FREE BREITBAND package is valid for 12 months. If no replenishment is made in the 13th month your B.FREE BREITBAND account automatically expires. Within 6 months after the expiration you can request your remaining credit back if it is more than 20 euros (20 euros is our handling fee):Simply send us a letter with: - your B.FREE BREITBAND mobile number, - the PUK code or a copy of the invoice of the purchase and - your bank account number or your postal address to A1 Telekom Austria, Obere Donaustraße 23-27, 1020 Vienna. Best regards from Vienna, Juri

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