Frage

Contract extension without notice

  • 24 September 2021
  • 9 Antworten
  • 132 Ansichten
G

Dear A1. 

I must admit that I was very pleased about your services but now I have a problem. 

I wanted to move my 2 numbers to B.free and found out that one of my numbers had a contract extension without my notice.

I have ordered on 10 th of January an iPhone 12 which I returned sealed 2 days later.

When I ordered the iPhone I had make a contract extension but when I returned my contract extension was kept without my permission.

Since I have returned the phone and canceled the order my contract extension needed to be cancelled also.

So I ask you to please check this issue before making an complaint at the European Comision because you didn't respect the 14 days clause of cancellation distance contracts.

 

Best regards 

Gabriel 

9 Antworten

T
Rang

Contact A1 : https://www.a1.net/kontakt

G

Unfortunately I did this before and I got the answer that my request is on working and it can take up to 3 weeks.

I think is not normal since is not my problem and the problem should be fixed faster 😭😭😭

G
Rang
Benutzerebene 7
Abzeichen +8

Here is an user-user forum, you wont get help from other users an need to contact A1 directly!

G

Thanks for the tip 👍.

Maybe is better for others to know and to pay attention to this kind of situations 👌.

 

G
Rang
Benutzerebene 7
Abzeichen +8

Another hint, returning the phone doesnt effect your new contract in any way. If you wish to cancel the contract within 2 weeks you will have to do this separately.

G

Seriously @Grisu  When you order a package that has a phone and a contract extension and you return the phone means that you want to keep the contract?

What about order the same and keeping only the phone without contract?

 

G

And when I return the package I have ticked this and I also received this message :

Vertragsbindung aktualisiert - from what I translate means your contract will be actualized. 

A1 Apple iPhone 12 5G 128GB Red 
 
Wir haben das Gerät erhalten. Etwaige von Ihnen getätigte Zahlungen werden in den nächsten Tagen an Sie zurücküberwiesen.
Ihre Mobilpoints werden in Kürze zurückgebucht und die Vertragsbindung aktualisiert.
Sollten Sie ein Tauschgerät angefordert haben, werden wir dieses so schnell wie möglich an Sie versenden. In diesem Fall wird der Gerätepreis nicht an Sie zurücküberwiesen.

 

G
Rang
Benutzerebene 7
Abzeichen +8

Phone is only seen as a gift if you take the new contract, relevant is the contract. So it wont work the other way round to keep phone and cancel contract.

A
Rang
Benutzerebene 2
Abzeichen +2

Hello @Gabystone!

Thank you for your request here in our A1 Community.

If you buy a cell phone with your A1 number and return it unsealed the MyNext contract will of course be canceled. However, if you also accepted a tariff change or an offer, you would have had to cancel it within 14 days. Because just sending the cell phone back does not cancel any additional offer that may have been redeemed.

Please note that I cannot take a closer look at this here in the community without the customer data and therefore I only answer in general.

So please contact our A1 Service Line on 0800 664 100 or go to www.A1.net/kara.

Have a nice Sunday and BR,

Susi

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