Hello Community.
I am planning to move to another apartment and contacted A1 Umzugservice. I am a long term customer of Telekom and have a Kombi (Festnetz telephone + Internet). The price of the package was initially 19.90 euro per month, then it was increased to 22.04 (I guess due to the general price increase). Today I got a call regarding my ' Umzug' request and was informed that they do not have this Kombi any more and the package will cost now 26.90 (A1 XS). Is it normal practice? I do not understand it. I am not cancelling the old contract but just moving to the another apartment with my current contract with the A1. Why shall I cancel it and make a new one under other conditions? Or they are right - the change of apartment leads to the cancellation of the old contract?
Question number 2: can I have package Festnetz telephone + Internet + Handy? How much it will cost? On A1 web page I could only find Kombis with Internet+ TV, but I do not need TV.
Thank you.
Benutzerebene 7
+8
Hello @KitKit
I think your olt contract is not longer availible. This will be the reason why you will get the new contract.
But with the new contract you should get also a fast Internetconection b ecause the offer A1 Internet XS have 20 Mbps ( the old one maybe only 8 )
The second question: You will get 10€ discount of your favorit mobilphone contract. This is a benefit when you have Internet by A1
regard
Christian
I think your olt contract is not longer availible. This will be the reason why you will get the new contract.
But with the new contract you should get also a fast Internetconection b ecause the offer A1 Internet XS have 20 Mbps ( the old one maybe only 8 )
The second question: You will get 10€ discount of your favorit mobilphone contract. This is a benefit when you have Internet by A1
regard
Christian
Thank you Christian.
I am just thinking if 20 Mbps is enough or I should select A1 Internet S with 40 Mbps? I need Internet for e-mails, surfing, seldom for Skype and sometimes for watching TV online programs. The old 8 Mbps Internet was more or less OK.
Or shall I first select 'XS' Tarif, try it and if not happy with the speed, change to 'S' later? (I hope the "Befristung' is not related to Tarif changes). Or I shall make the decision now, as it will be possible to change to 'S' or 'L' only after 12 months?
Regards,
Natalia
P.S. You could answer in German, I read and speak German well, but I am not very good at writing (and ashamed to write with mistakes :)))
I am just thinking if 20 Mbps is enough or I should select A1 Internet S with 40 Mbps? I need Internet for e-mails, surfing, seldom for Skype and sometimes for watching TV online programs. The old 8 Mbps Internet was more or less OK.
Or shall I first select 'XS' Tarif, try it and if not happy with the speed, change to 'S' later? (I hope the "Befristung' is not related to Tarif changes). Or I shall make the decision now, as it will be possible to change to 'S' or 'L' only after 12 months?
Regards,
Natalia
P.S. You could answer in German, I read and speak German well, but I am not very good at writing (and ashamed to write with mistakes :)))
Benutzerebene 7
+8
Hallo @KitKit
Which speed you need ist depends from you. If you have got no problems with the slower internet so I think GS20 will be more then enough.
Regards
Christian
PS: Writing English is a good training for me. 😉
Which speed you need ist depends from you. If you have got no problems with the slower internet so I think GS20 will be more then enough.
Regards
Christian
PS: Writing English is a good training for me. 😉
Danke Christian.
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