How to end a contract due to a bereavement

R

Hello

i have a internet Cube one month ago. 
Last week I have a trauma. My Mom died last week Thursday. So tomorrow I leave the country. I close my bank card, phone, everything. Just the internet left. 

So I need to cancel my internet contract. I speak with your colleague by phone, and she was very rude. She asked me why sign the contract?? Well I don’t see the future, and a don’t know my mom die. 
 

So I want cancel my contract immediately. 
I attached the meldezettel as well. 
thank you

[edit A1_Wolfgang 29.04.2021: Personal data deleted]

NerdTech vor 3 Jahren

Hello @racz1978 

I’m terribly sorry to hear about your loss.

But this is a public community forum and not a way to communicate with A1 support.

Please remove your personal details immediately!

I hope that a solution can be found for you but please contact A1 directly for example via Chat or Facebook Messenger.

If the contract was in your mother's name you can send an e-mail to Todesfall@A1.at with the death certificate and a letter stating that the contract should be cancelled.

king regards, NerdTech

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2 Antworten

NerdTech
Rang
Benutzerebene 7
Abzeichen +8

Hello @racz1978 

I’m terribly sorry to hear about your loss.

But this is a public community forum and not a way to communicate with A1 support.

Please remove your personal details immediately!

I hope that a solution can be found for you but please contact A1 directly for example via Chat or Facebook Messenger.

If the contract was in your mother's name you can send an e-mail to Todesfall@A1.at with the death certificate and a letter stating that the contract should be cancelled.

king regards, NerdTech

A1_Wolfgang
Rang
Benutzerebene 7
Abzeichen +9

Hi @racz1978,

I’m sorry about your loss.

Please send the death certificate to todesfall@a1.at if the contract was in your mother’s name as @NerdTech already pointed out. 

If that wasn’t the case, you can contact us at chat or Facebook Messenger - we’ll try to find a solution in goodwill.

Kind regards,

Wolfgang

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