roaming question

  • 20 Juli 2021
  • 1 Antwort
  • 24 Ansichten

How can I activate my roaming
It is few days I am in Italy and there is a “no service” message on my phone.
Thank you 
best wishes 
Amin Rajaei 

1 Antwort

Benutzerebene 7
Abzeichen +3

Hello @Amin.Rajaei1 

Only certain B.Free plans allow roaming. Of the current plans only the B.Free M & B.Free L.

If you are unsure whether your plan supports roaming, maybe you could tell which plan you currently have and when you first used your current plan. In the Mein A1 App can also tell if your plan has data roaming included when part of the data is labeled “Data Ö & EU+”

If you know that your plan supports roaming, make sure you have roaming enabled on your phone and maybe try to manually connect to a network.