Network provider lock

  • 22 December 2020
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Error message: This device might be restricted to the original network provider and/or have certain capabilities limited.  Contact your provider for more info.

 

I have moved away from Austria and need to unlock my phone to be used on a different network.  I would prefer to avoid buying a new phone since this one still works.  However, when I called A1, they informed me that I need to go to a A1 store to unlock the phone.  As I no longer live in or near Austria, it is not possible for me to do this.  Does any one have another suggestion?


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Benutzerebene 5
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Hi @mybelle9903 ; You can also request the unlocking of the SIM lock in writing. To do this, please contact the A1 live chat at www.A1.net/kara with the IMEI and the invoice for the device. The colleagues then forward your request to the responsible colleagues, who will then inform you about the further process. BR, Babsi

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