Hello,
I bought a A1b.free card in the A1 shop in Kertnerstrasse 48 in Vienna on 16.1.2020. I was asking for a mobile number so I can use the internet and calls throughout the EU. The lady gave me a card and charged me 25 euro. I understood the card was charged and that I should register to start using it. This Saturday I registered it and the card has 0 balance. Can someone tell me why? What happened to the 25 euro I paid in?
The fiscal receipt has 3 items on it: 5 euro for A1 Satrtklar Service basic, again 5 euro for Satrtklar Service Prepaid Registerung and 15 euro for B.free Wp Voice Tourist 2019. I've tried serving the A1 site to see what amount of minutes, SMSs and GB I was supposed to get for this amount. I can't figure it out! Can someone please tell me?
Also, I don't get how many minutes, SMSs and GB of internet I'll be getting with the top up. Can someone please tell me?
Finally, the A1 site keeps asking me to register some other type of package. I'd like it transparently know how much minutes, SMSs and GB of internet I will have with a given top up. Should I now re-register?
Can the app be set to use the English language? Or should I install the app for another country even though the number is Austrian?
Thank you!