Internet disconnects several times a day

  • 30 December 2011
  • 11 Antworten
  • 5746 Ansichten
D
Rang
Hi,My internet has suddenly started to disconnect itself and often does not reconnect automatically. I have not changed anything on my side. I have called the helpline and they said something about the load on my line. We removed the splitter box meant for the telephone as I dont have one. But I still have disconnects. there should be a note on the system regarding what to do to my line, left by the operator I spoke to.thx

11 Antworten

A
Rang
Benutzerebene 7
Abzeichen +3
Hello DanBester,

welcome to the Community!

Could you please add your @a1.net email adress to your user profile? Use this link: A1.net | Edit Profile. We will then gladly check your account!

Post a new message here as soon as you have changed the adress!

Regards,
Christian
A1 Quicklinks:A1.net | A1 Online Shop | A1 Online Rechnung | Mein A1 | A1 Produktberater | A1 Mail | A1 Web SMS
D
Rang
Added email address
A
Rang
Benutzerebene 7
Abzeichen +3
DanBester schrieb:Added email address
Hi Dan,

apparently this didn't work: I still can't find your account. Please try to change your contact data again. Alternatively contact the A1 Service Team 0800 664 100.

Regards,
Christian
A1 Quicklinks:A1.net | A1 Online Shop | A1 Online Rechnung | Mein A1 | A1 Produktberater | A1 Mail | A1 Web SMS
D
Rang
aon.9xxxxxxxx@aon.at Kundennummer entfernt - A1_Christian
A
Rang
Benutzerebene 7
Abzeichen +3
Hi Dan,

I just checked your account: Everything seems to be fine - your internet connection is set to 16 Mbit/s. Did you already try to reset your modem? Which LEDs on your modem are flashing, when the connection to the internet is lost?

Regards,
Christian
A1 Quicklinks:A1.net | A1 Online Shop | A1 Online Rechnung | Mein A1 | A1 Produktberater | A1 Mail | A1 Web SMS
D
Rang
Hi Christian,I have reset my modem many times. Its the red @ led that flashes, then remains red. If I am lucky the modem reconnects automatically, but most times it have to reboot it to get my connection back. My disconnects happen at diffrent times, there is no set patern. Sometimes I will be playing online games, other times I will just be browsing the web. When I spoke to a operator on the phone, he said he left a note on the system for the next operator to read what the problem is, if my line still kept dropping. It had something todo with the 80% threshold on my line, and i had a 82% load. I hope this means something to you.On a side note: I should only have 8Mbit/s line. I did apply for gigaspeed at my previous house, but when we moved to my current address, I was told gigaspeed 16 not available.regardsDan
A
Rang
Benutzerebene 7
Abzeichen +3
Hi Dan,

82 % is only slightly too high for the load. However there are fluctuations in the measurements. The blinking @ LED on your modem means that it loses synchronization (i.e. the connection to the exchange). In other words: the bandwidth of 8 Mbit is too high for your line.

To ensure a stable connection I adapted the bandwidth on your line to the next highest feasible line profile, which is (approx.) 6 Mbit.

Kind regards

Thomas
A1 Quicklinks:A1.net | A1 Online Shop | A1 Online Rechnung | Mein A1 | A1 Produktberater | A1 Mail | A1 Web SMS
D
Rang
Thx Thomas,I will see how it goes over the next few days and let you know if this has solved the problem.
D
Rang
Hi,So my line seems more stable, but rather slow. So I did the A1 speedtest:
 
 Die Geschwindigkeit Ihrer Internetverbindung beträgt derzeit Download2.4 mbps
Upload0.5 mbps

  
This is way slower than it should be right?
A
Rang
Benutzerebene 7
Abzeichen +3
Hi Dan,

I had a look at your account again: Currently, you have 1 A1 Mediabox installed - did you carry out the test while the A1 Mediabox was switched on and you were watching TV? An active Mediabox consumes approximately 4 Mbit/s.

Carry out the Speedtest again, while your Mediabox is switched off - you should get better results then.

Looking forward to your answer,
Christian
A1 Quicklinks:A1.net | A1 Online Shop | A1 Online Rechnung | Mein A1 | A1 Produktberater | A1 Mail | A1 Web SMS
D
Rang
Hi,I was under the impression that only 2.2Mbit was allocated for the TV stream. But you are correct, with the Media box off:
Download5.6 mbps
Upload0.5 mbps
Thanks

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