Chat counseling is the worst. Can I get counseling by e-mail?


The staff unilaterally stopped the chat too many times without solving my problem.


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Hello @WOORIN . I’m very sorry that you had this experience with our A1 chat. Of course it shouldn't work that way.
 
If you still have an open request, please contact us via www.A1.net/in-kontakt-treten so that we can help you and find an optimal solution for your request. Thanks and best regards, Sabrina :relaxed:
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Wrong link!

Should be: https://www.a1.net/in-kontakt-treten

PS: ‘rechen’ wurde nun offensichtlich auf ‘treten’ korrigiert (daher ist meine Antwort hinfällig)

Your link is the same what I did before. The chat system is a problem because the chat history is not saved, and the staff also have a problem with their attitude.

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Hello @Grisu. Thank you for your attentive eye. I actually made a mistake there. I just corrected the link in my previous post.

Of course @WOORIN, you are also welcome to contact us by private message via Facebook Messenger. You can find the link here > https://m.me/a1fanpage

BR Sabrina :grinning:

 

The link is modified, but the hyperlink that is linked to is not modified, so when you enter, a window opens with the wrong link as before.

Sabrina, no need to edit that link, however I already sent you a message on sns yesterday.

When I checked today, the account was deactivated and it said that it was being checked, so it is being resolved. I think it would be better to write the request in this chat window.:wink:

I purchased a mobile phone, a SIM card, and a one-month mobile phone usage fee from A-One. After only using it for a week, I went to another European country and couldn't use it anymore.

I was using another company's SIM, and when I asked to move my number, they said that it was free credit, not top-up credit, so I had to recharge it.

What's more, my dissatisfaction is that one of the corners was smashed and the external LCD was broken, even though I only dropped it once. Weak durability.

Moreover, I lost my phone charger and tried to charge it with a compatible cord, but it does not charge.

I asked to move my cell phone number for free, and I spoke through chat countless times that it was difficult to go back to Austria. I am writing because of the inconvenience of having to repeat the same words over and over again because the staff in charge are irresponsible. I beg for compensation for my dissatisfaction.

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