Frage

Unable to activate data package

  • 17 October 2018
  • 2 Antworten
  • 2130 Ansichten

Hello, I added 15 euro to my account to activate the 10GB additional data package for 13 EUR by sending JA to 2935 but the sms does not send. I get an error 38 on my phone. I also tried the cheaper 5GB package for 9 EUR, same problem. I am currently on the B Free 5 tariff.
I am currently in the Czech Republic.
Hope you can help. Thanks!

2 Antworten

Benutzerebene 7
Abzeichen +9
Hi!

This is a community!

Please call +43 800 664 295 or +43 664 664 295 (A1 Prepaid Service Team)
Press 0 to reach an agent.

regards!
Benutzerebene 7
Abzeichen +9
I am currently in the Czech Republic.
btw. outside of Austria, you will ne an EU tarif:
https://www.a1.net/handys/mehr/b-free/b-free-tarife/s/wertkarte

and check the number for the activation sms, seems different on the website above.

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