Entschuldigen Sie, ich kann sehr wenig Deutches sprechen. Wenn ich auf Englische schreibe, ich hoffe, dass jemand helfen kann.
I bought a welcome package in Vienna four days ago, but when I entered Italy today my phone suddenly stopped connecting to the internet. I added EU10,00 to my credit, but I still cannot connect. I can see that there is a strong Vodaphone signal, but when I open my browser it says, “not connected”. I have restarted my iphone, and checked that cellular data and roaming are turned on. When I check my credit it says I have EU10,00, but 0 minutes, 0 Mb of data etc. I would appreciate an explanation of what I am doing wrong. My wife has the same problem.
Benutzerebene 5
+2
Hey @@carrollosaka
without your phonenumber or info about your tariff, I can not give you any information about the reason. It is important that you activate a EU-tariff, you can find the tariffs on: https://www.a1.net/handys/mehr/b-free/b-free-tarife/s/wertkarte so we can take a closer look, please contact us via A1.net/chat or via private Facebook message. Thank you!
BR, Birgit.
without your phonenumber or info about your tariff, I can not give you any information about the reason. It is important that you activate a EU-tariff, you can find the tariffs on: https://www.a1.net/handys/mehr/b-free/b-free-tarife/s/wertkarte so we can take a closer look, please contact us via A1.net/chat or via private Facebook message. Thank you!
BR, Birgit.
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