Frage

My credit seems to be gone.


Today I versed 20 euro in my A1 account to excend my internet with 4 weeks but instead of having credit of 29 euro it became 1 euro without excending my internet. The credit seems to be gone.


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Benutzerebene 5
Abzeichen +5

Hello @svetlanani59 welcome to our A1 Community 🙂

Did you do it right here --> http://www.a1.net/bfree/internet/ online, directly from the prepaid internet connection? It's the landingpage, this also works without credit.
In any case you need the A1 customer service to check it. Here in the community this data cannot be checked. Please contact a support channel with your data→ https://www.a1.net/

 

Thank you and Kr, Petra

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